At Alphatel Global, we see every customer interaction as an opportunity to engage, enlighten and encourage. As your customer’s first point of contact, our agents are committed to improve your customer’s expectations and develop brand loyalty with your brand. Fundamentally, our agents are trained to listen and respond effectively in a personal way, and, in order to serve as a seamless extension of your company, we provide special training to ensure all messages are conveyed using your brand voice. Each customer interaction is documented and analyzed to ensure reliable and consistent communication. More importantly, we try to resolve issues or answer questions within the duration of a phone call and hope to seize opportunities that could help your company grow. We also provide proactive support to your customers in which we will reach out to them to solve foreseen problems before they surface.